Order FAQs

When will my order go out?

Please allow 2-3 business days for order fulfillment.

Should you have questions on the estimated order processing, shipping time, or estimated delivery, feel free to reach out to us at info@mnradiogear.com

When will my credit card be charged?

Your credit card will be billed at the time of purchase from our website, not at the time of fulfillment.

Do you ship internationally?

Yes, we ship all over the world via USPS Priority.

What do you charge for shipping?

Domestic: Shipping rates are determined by the weight of your order.

International: We charge a flat fee of $20 per order.

Do you offer in-person pickup on any orders?

Yes, we do offer in-person pickup at this time. Our address is 2000 Elm Street SE, Minneapolis, MN 55414. Our reception desk is open Monday-Friday from 9am - 5:30pm (excluding national holidays). Please call ahead to schedule a pick up of your order: 612-617-4000

What methods of payment do you accept?

We accept Visa, MasterCard, American Express and Discover. We currently do not accept PayPal and Apple Pay.

Can I place my order over the phone?

Sure! If you’d prefer to place your order over the phone, please call 612-617-4000 during the hours of 9:00 AM - 5:30 PM, Monday-Friday.  If unavailable, leave a voicemail with your contact information to be called back.

Do I have to create an account to place an order?

No you don't! However, we recommend creating an account if you would like the ability to refer back to previous orders.

My order arrived damaged. What are my options?

Crap! Sorry about that. It happens. Just send us a photo of the damage to info@mnradiogear.com and we'll exchange your item or give you a full refund. 

What is your return / exchange policy?

You can read our full return/exchange policy here

The product I want to order is out of stock...

Sorry about that. Some items are very limited and will not be reordered; when they are gone, they’re gone! Feel free to reach out to us at info@mnradiogear.com to inquire about a particular item.

Do you offer Gift Cards?

Not at the moment, sorry!

What if my question wasn't covered in the FAQs?

If you can't find the answer above to your question, don't panic! Just fill out the contact form below with your question, and we'll get back to you as soon as possible!